Prices start at just £650 per week depending on the level of care required which will be established at the initial assessment. You will only pay for the care you receive. Care Guaranteed does not have any assessment fees, registration fees or hidden charges. Unlike other agencies, our week is a full 7 days, not 5. We pay the care worker and invoice you so you will only receive one weekly invoice and that’s it, we take care of the rest.

This depends on how long the care is required, care can be provided on a short term (e.g. respite) or long term (e.g. on-going) basis although the minimum is usually two weeks.

Care Guaranteed’s policy states that care workers must take a minimum of a seven day break to ensure that they are rested enough to enable them to provide the best possible care. Before the scheduled break a suitable replacement will be found, we will let you (and/or next of kin) know about the change in care worker in advance. Wherever possible we try to get the same care worker to cover breaks.

We cover the whole of England & Wales.

We provide a full range of live in care services to people in their own homes. From companionship (including shopping and domestic duties) to fully supported living of life-long illnesses which includes dementia and Parkinson's disease.

We work together to form a Care Plan which details exactly what you have instructed us to do and at which times these tasks are carried out; this will range from assistance with dressing, washing, medication, preparing and cooking meals etc from first thing when you wake up until you decide to go to bed. This document is stored in your home and then becomes the diary for each day. We understand that needs change frequently and so we will be in regular contact to make sure that the service that we agreed is still appropriate. If your needs have changed then we will modify your care plan and instruct the live in care worker accordingly.

The first step would be arranging an assessment at a convenient time for both you and the next of kin (if appropriate). It is at this time we would discuss the reasons for care and address any questions that you may have. During the assessment we ask you to talk us through an average day, starting with breakfast up until you go to bed and all the tasks that you would like the care worker to assist you with. This assessment is on a no obligation basis and doesn’t cost anything.

The care worker needs a bedroom to stay in whilst supporting you. Whilst on shift the care worker will prepare enough food for both you and themselves.

Yes. They all have an enhanced Disclosure and Barring Service (DBS is a merger of the old Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA) checks) check. Additionally they go through a rigorous interview process and are fully referenced.

We will ensure that the service we provide is safe, effective, caring, responsive and well led. We listen to our clients and know our care workers. Throughout the recruitment process we learn their strengths and weaknesses, which helps us to maintain a good team of care workers. We listen to, and know our clients. We visit our clients, and talk to them, so we know which care worker will be suitable for them and which care workers have the right personality and outlook. The detailed assessment of your wishes and needs is a crucial part of ensuring the success of your live-in care.

In the very rare circumstance, that you are not happy with your care worker, or indeed any aspect of our service, we will immediately address your concerns and respond quickly to resolve the issue.

Whilst we understand that meeting the care worker before they start may be desirable to many families we tend to discourage this as you could potentially be missing out on many great care workers who will not be willing to travel and may pass on the position, waiting for another where meeting prior is not necessary. If meeting the care worker is essential then there would be a charge of £100.00 per care worker to cover their transport costs and time.

In general, if your assets all less than £14,250 (excluding property), then you will not have to contribute towards the cost of care, if they fall between £14,250 and £23,250 then you will usually be required to make a contribution. Be sure to get in touch with your local authority to arrange an assessment. Whilst Care Guaranteed are unable to initiate the assessment we are able to assist you in contacting social services. If you would like to discuss anything further then please get in touch today.